Last updated: July 2026

Otella Dental (“we”, “us”, “our”) is an Australian dental laboratory based in Gymea, NSW. We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

Contact details you provide through our enquiry and case-submission forms — such as your name, dental practice, email address and phone number.
Case information you send us, including uploaded files, prescriptions, case notes and any patient reference you choose to include.
Basic technical information (such as your browser type) that most websites automatically receive.

How we use your information

To respond to your enquiries and communicate with you.
To design, manufacture and deliver the laboratory work you request.
To arrange pick-up and delivery, and to manage our working relationship with your practice.

How your information is stored

Form submissions are transmitted securely and delivered to our team by email. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Please avoid sending full patient names or other identifying patient details unless necessary — a patient reference is sufficient.

Disclosure

We do not sell your personal information. We only share information where necessary to provide our services (for example, with couriers arranging delivery) or where required by law.

Cookies & analytics

This website uses minimal cookies. If we introduce website analytics in future, it will be used only to understand general site usage and improve the site.

Access, correction & contact

You may request access to, or correction of, the personal information we hold about you. For any privacy questions or requests, contact us at lab@otelladental.com.au or on 0493 458 873.

This policy may be updated from time to time. Any changes will be posted on this page.

Privacy Policy